Chase Customer Service: Call, Email & Live Chat – All Info

While it is still best to visit your local Chase bank branch to get your concerns immediately addressed, a bank visit won’t be possible all the time. Especially for professionals who have almost no free time during workdays, banking concerns are usually done remotely.

chase customer service

Chase’s Customer Service hotlines are always available should you need them. Should you have some queries and/or concerns about your account, customer service is a call away. If you have no access to a phone at the moment, you may get in touch with them through other methods.

In this brief guide, we will give you all the contact avenues to reach Chase Customer Service. As a verified account holder, you should be familiar or at least have a copy of all of their contact details. This is because sooner or later, you might encounter problems with your account in the future.

Just to be clear, we are not saying that Chase is a problematic financial services provider. The Chase bank and credit card services are among the best in the United States. Despite this, we have to understand that not even the best companies are safe from issues and problems.

In fact, what makes them so great is that they are able to help their customers address issues appropriately and immediately. During those scenarios where you stumble upon an issue with your credit card such as activating your card or increase your credit limit, you should call Chase Customer Services immediately.

Chase Customer Service Contact Information

We have listed down their various contact details here to make it more convenient for you. We highly recommend that you jot this down on your physical notepad or type it in on your smartphone’s notepad to save these details. You will never know when this information will come in handy in the future.

Before we go into the details of the various methods on how you can contact Chase Customer Service, we’d like to give you a glimpse of them. Just in case one method doesn’t work at the moment, you can try the other contact methods. You can reach customer service through the methods below:

  • Phone Hotline Numbers
  • Secure Email
  • Social Media
  • Snail Mail

Chase Bank Customer Phone Hotlines

The fastest way to contact Chase customer service is by reaching them through their phone hotlines. In this way, you would be able to talk to one of Chase’s customer service representatives to address your concerns immediately. These customer service hotlines are usually available 24 hours a day, 7 days a week.

Although that statement is true most of the time, there will always be unexpected scenarios. There will be times that Chase customer services will take longer to address your queries than you expected. Most of the time, this is due to the high volume of calls that they receive every day. When you do get connected with a customer service representative, Chase will immediately help you with your concerns.

Depending on your query and/or concern, Chase has dedicated a hotline for each one. Browse through the phone numbers below:

  1. For Service on Existing Personal Accounts: 1-800-935-9935
  2. For Service on Existing Business Accounts: 1-800-CHASE38 (1-800-242-7338)
  3. For Deaf and Hard of Hearing Customers (TTD/TTY support): 1-800-CHASETD (1-800-242-7383)
  4. For Military Personnel and Veterans: 1-877-469-0110 (Domestic Chase Military Services); 1-318-340-3308 (Overseas)
  5. For Online and Mobile Banking Support: 1-877-CHASEPC (1-877-242-7372) (United States Only); 1-713-262-3300 (Outside the United States); Automated services are available anytime.
  6. For Personal Credit Cards: Customer Service: 1-800-432-3117; International: 1-302-594-8200
  7. For Business Credit Cards: Customer Service: 1-888-269-8690; International: 1-480-350-7099

Chase customer service hotlines also accept operator relay calls. If you are deaf, hard of hearing, or have a speech disability, you may call 711 for assistance.

Take note that the numbers above are official and active hotline numbers. If you find other Chase hotline numbers and they seem suspicious, refrain from sharing your account information especially the ones that will give access to your online account.

Chase Bank Customer Care Email

The second fastest way to contact Chase customer service is through a secure email. You might not get an immediate response and answer(s) to your question(s), but at least you will have records of your concerns.

To email Chase customer service, you will need to log in to your Chase online account through their official website. You will need to find the “Secure Message Center.” From there, you will type your concern and send it to them directly. Chase usually responds within a 24-hour period, but they say it is typically within two to three working days.

We don’t recommend using email for urgent concerns such as reporting a stolen credit card. Urgent concerns such as these should be reported immediately to Chase via phone call. This contact method is more appropriate for those with minor concerns and has time to wait for a response.

Chase Social Media

Another method of contacting Chase would be via their social media accounts. Nowadays, companies are taking advantage of the popularity of social media to reach out to their customers.

Social media made companies like Chase more accessible. However, please do not send confidential information such as your account number when contacting Chase via their social media accounts.


You can find Chase on Facebook for your queries and concerns. You may send them a direct message and a customer service representative should answer you almost immediately. Unlike the customer service phone hotlines that are available 24/7, they reply on their Facebook page from Mon-Fri (7 AM-11 PM ET) and Sat-Sun (10 AM-7 PM ET).


You may also contact Chase via their Twitter account. Just tag their Twitter handles below:

@Chase is the official Twitter handle for Chase where you can get updates about their new products and services. Meanwhile, @ChaseSupport is the official handle for the customer service team of Chase Bank.

Unlike the customer service phone hotline, this service is not available 24/7. Customer service representatives are only available from Mon-Fri (7AM-11PM ET) and Sat-Sun (10AM-7PM ET).

Chase Twitter Account

As long as you send your queries and concerns within the specified hours, a customer service representative will take care of you as soon as possible. According to the experiences of some customers, Chase responds from time to time especially when it is a legitimate concern.

Snail Mail

Should you have no access to a decent phone or internet connection, you may also contact Chase via snail mail. You may use this method for minor concerns regarding your account.

While every transaction will be faster via the internet, snail mail caters to those who have limited access to phones or the internet. Aside from customer service concerns, customers may send important documents using this method.

Mailing Address

National Bank By Mail
P.O. Box 36520
Louisville, KY 40233-6520

Deliveries via Courier

National Bank By Mail
Mail Code KY1-0900
416 West Jefferson, Floor L1
Louisville, KY 40202-3202, United States


There you have it. We hope that in this short guide, we were able to give you the information that you needed to contact Chase Bank. If you need Chase’s contact details, just bookmark this page so that you could get back to it immediately. Feel free to choose from the several methods we have included in this guide to contact Chase directly.

Among the methods listed above, which one do you prefer the most? We know most of you would likely choose the phone hotline, but we also know that email and social media are also strong contenders. Tell us about your preferred method in the comment section below. We would love to know which one works for most people.

If you have other concerns and questions that were not answered in this guide, feel free to leave us a message in the comment section. We will get back to them as soon as we can. Kindly share this with your friends and family that are Chase account holders too as this guide will provide useful for them.

1 thought on “Chase Customer Service: Call, Email & Live Chat – All Info”

  1. Seems like some of the services out there that are selling phone numbers to online businesses (Facebook) use their own account to track and manage the sales of the numbers.


Leave a Comment