HSBC How to Change Verified by VISA Password (The Ultimate Guide)

Are you a new HSBC VISA cardholder? Did you make a mistake encoding your Verified by VISA password or did you have it compromised? Let me tell you about HSBC How to Change Verified by VISA Password. Meanwhile, if you have other inquiries related to online payment, visit MoneyBrighter.

hsbc how to change verified by visa password

HSBC offers you an extra layer of security for when you shop online using your HSBC VISA credit card. This is the Verified by VISA password-protection service. It’s a free service, and you don’t need to register. Read on and see how to register and make changes with your Verified by VISA facility.

Register to Verified by VISA 

Register to Verified by VISA through your HSBC personal Internet banking. Go to your VISA card details and click on the ‘Verified by Visa’ heading on the left-hand navigation bar. You will receive an Activation Code, which you’ll use to log onto the Verified by VISA website. On the VISA website, click on ‘Register’ and encode your card details and your Activation Code. This is where you set your Personal Assurance Message and password as well. You’re all set then once you have your password. 

register

You may also call 0845 606 3535 from 8 am to 10 pm daily (except on federal holidays) so you can get your Temporary Password. This password will let you register for the service. You will just logon to the Verified by Visa website and click on ‘Assisted Registration.’ Encode your card details and the Temporary Password. Then set your Personal Assurance Message and password. If you have more than one HSBC Bank Visa card you must register each one individually.

assisted registration

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Change your Verified by VISA password

During registration, you will be required to input a Verified by Visa Password, as said previously. This password may be requested of you when you shop online. If by any chance, your password has been compromised and you want to change it call to do the following online procedure.

Go to the Verified by VISA website and enter your card details. You will encode and card number, and you will be alerted of what to do next. you will then see an option to “Clear” your password. Just click the button and encode a new one. 

You may also call 0845 606 3535 from 8 am to 10 pm daily (except on federal holidays) for assistance. You will receive a Temporary Password that you will use for ‘Assisted Registration.’ 

Personal Greeting

Along with encoding your password, you will also be required to create a ‘Personal Greeting.’ This greeting will appear during your checkout of an item online. A window would pop-up with your Personal Greeting, and you will be asked to encode your Verified by Visa Password for completion of the transaction. Should you have any inquiries about Verified by Visa registration process or a transaction using Verified by Visa, call HSBC at 0345 606 3535 between 8 am and 10 pm every day. Calls would be for security and service improvement purposes.

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Things to remember

credit card

Here are some things to keep in mind when you are an HSBC VISA credit card holder opting to have a Verified by VISA security service.

  • Before using Verified by Visa, HSBC will require certain information from you. Be sure that you supply true information about yourself. The information you will give allows HSBC to validate your identity, thus confirming that you are the real cardholder.
  • Whenever HSBC will need to validate your identity, they will refer to the information that you have provided. If upon validation, the information you provide does not match what they have on record, you will not be registered to Verified by Visa.
  • You also need an internet connection to use Verified by Visa. Remember that this is a password-protect service related to online purchases. It means that you could incur data charges or phone charges.
  • While registering your card, you will be required to provide a Verified by Visa Password. This password is the one you will be asked to provide each time you make an online purchase.
  • If you make any mistake with your password, you can just change it by clearing it. The same goes for your Personal Greeting,’ which HSBC will also require.
  • HSBC will keep the information that you provide them and associate it with your credit card. The bank will not share your information with retailers or other banks, so there are no worries. The information you provide is only for security or legal purpose.
  • Keep your Registration Data updated and accurate so that Verified by Visa will work effectively.
  • HSBC has the right to suspend, terminate, or refuse whether your current or future usage of Verified by Visa, given valid grounds, such as if they suspect you of providing fraudulent information.

For any other inquiries, feel free to contact HSBC contact on 0345 606 3535. Calls would be recorded for security purposes.

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How Verified by Visa works

verified by visa

Verified by Visa is a password-protect authentication system, which will confirm your identity when you use your VISA card for online purchases. With this password, which should be only known to you–the cardholder–allows the bank to verify that your purchase is genuine. The password could be one that you nominate yourself or one that the bank sends to you via SMS. For HSBC, you nominate your own number, so make sure you don’t share it because it will protect you against fraudulent transactions. 

  1. Register for Verified by Visa through HSBC or when prompted at the time of your transaction.
  2. Once you have activated your password and you use it online, your card will be automatically recognized as protected by Verified by Visa.
  3. You will then be asked for authentication in a Verified by Visa pop-up on the side where you are doing the checkout
  4. On the pop-up, you must encode your Verified by Visa password.
  5. Once you’re done, do the steps that follow to complete your transaction.
  6. Your bank will verify your entries before marking your transaction complete.

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Changes in Verified by VISA

Verified by VISA used to require verification or password encoding every time you make an online purchase. This repetitive task could be annoying at times. Hence, VISA made a few changes, like they have lessened the times they ask for your password. If they do, they would ask for three random characters from your Verified by Visa password instead of the whole thing. 

Cancellation, Suspension, and Modification

Should you decide to end your use of Verified by Visa, simply call HSBC at 0345 606 3535 so everything–your Personal Greeting, Verified by Visa Password, and Registration Data–are all deactivated. This action will not affect any of your previous purchases using Verified by Visa

Without prior notice, HSBC may temporarily deactivate your Verified by Visa. Such a situation could take place when there is a security issue, like if they suspect fraudulent use of the card, or for maintenance.

For permanent cancellation of your Verified by Visa, HSBC may give you 30 notice, but in some circumstances, they may cancel it on immediate notice.
HSBC and Visa could modify or discontinue Verified by Visa without prior notice.

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Security via OTP

For your online purchase using your HSBC VISA credit card, you may be required to encode a one-time passcode (OTP) sent to your mobile number. This is to verify whether the is genuine. 

For this security feature, do update your contact details. Do this online using the following steps: 

  1. Log on to HSBC Personal Internet banking using your password.
  2. On the “My accounts” screen, click on your name
  3. On the next page, click on “Personal & address details”
  4. Fill out the form that follows. 
  5. If you have already done this before and you find some incorrect information or you want to update anything, click on the “Edit details” button and type in the necessary changes.

Tips to keep your credit card secured

  • Sign the back of your credit card
  • Never divulge your credit card details, especially the Card Verification Value or CVV (the three digits at your card’s backside) to anyone. 
  • Put your credit card somewhere that is secure 
  • Do not save your credit card details on a computer when shopping, especially if you are sharing that computer with someone else. 
  • Never use PIN combinations for ATM Cash Advance Transactions using easy-to-guess numbers like your birthday.

Read our guides about different bank transactions. Check out our guides for HSBC login, Chase.com/verifycard, and Chase.com/increasemyline.

FAQ

🔑 HSBC how to change Verified by VISA password?

Go to the Verified by VISA website and enter your card details. You will encode and card number, and you will be alerted of what to do next. you will then see an option to “Clear” your password. Just click the button and encode a new one. 

You may also call 0845 606 3535 from 8 am to 10 pm daily (except on federal holidays) for assistance. You will receive a Temporary Password that you will use for ‘Assisted Registration.’ 

🔑 How do I change my HSBC online banking password?

On the login page on your HSBC online banking, click on ‘Forgot your memorable answer’ or ‘Forgot your password.’ Do as the following instruction says. Should you not have access to your Secure Key, go to the online banking login page. Encode your username and click on ‘I’ve forgotten all my log on details or I don’t have my Secure Key’.

💻 How do I register for Verified by Visa?

Go to your HSBC personal Internet banking. Then to your VISA card details and click on the ‘Verified by Visa’ heading on the left-hand navigation bar. You will receive an Activation Code, which you’ll use to log onto the Verified by VISA website. On the VISA website, click on ‘Register’ and encode your card details and your Activation Code. This is where you set your Personal Assurance Message and password as well. You’re all set then once you have your password. 

Another way is to call 0845 606 3535 from 8 am to 10 pm daily (except on federal holidays) so you can get your Temporary Password. This password will let you register for the service. You will just logon to the Verified by Visa website and click on ‘Assisted Registration.’ Encode your card details and the Temporary Password. Then set your Personal Assurance Message and password. If you have more than one HSBC Bank Visa card you must register each one individually.

🔐 How do I get a secure key HSBC?

Using your Mobile
– Do as the instruction on the screen’s login HSBC Mobile Banking app says.
– Input your username.
– Provide a response to your memorable question 
– Input your password and tap ‘continue’
– You will be asked whether to activate your Digital Secure Key now or later. Tap ‘activate now’
– Encode your validation code and tap ‘continue’
– Select how you want to receive your activation code, then tap ‘continue’ 
– Input your activation code; tap ‘continue’ again
– Once you create and confirm your Digital Secure Key password, tap ‘complete activation’

Now, you can log on to the HSBC Mobile Banking app with the password you just created.

💳 What is Verified by Visa HSBC?

Verified by Visa is HSBC’s way of securing your card for online purchases. With it, you can prevent unauthorized use of your card online. When you make an online purchase, you will be prompted to input your Verified by Visa; this process is HSBC’s way of determining whether the purchase is genuine or not.

🔑 How do I reset my HSBC Secure Key?

On your phone app, press the green button lightly and quickly. Do not press too long. You will be asked to enter the reset code. Be sure you are encoding the reset code exactly as it is shown on your screen. To prevent fraud, the Secure Key will lock your app after three incorrect entries.

❓ Can I login to HSBC without a secure key?

The Digital Secure Key is used for the HSBC Mobile Banking app. You will not need it to access online banking services from your computer. Thus, if you want to login without your secure key, access your account on your computer. 

🔐 How do I log into my HSBC Secure Key?

On your mobile app, press on the green button for around 2 seconds to turn it on. Then, encode your PIN. Press the green button again.
When « HSBC » shows up on your screen, press the green button to generate a security code.
Your security code must show up on your HSBC Secure Key screen.

🔑 What is the digital secure key password HSBC?

The Digital Secure Key is an HSBC Mobile Banking application. It allows you to generate a one-time password, which you will need in your iOS and Android mobile devices when you do mobile banking. After your activation of a Digital Secure Key, you may access the HSBC Mobile Banking application with only one password.

💳 How can I check if my debit card is working?

Every bank has a local or toll-free number that you could reach. You can find this number at the backside of your card. Call this number to check if your debit card has been activated or not. If you want to converse with in person, you may visit your local branch. A teller could assist you in this matter.

🏧 Can I activate my debit card at any ATM?

Log on to your online banking site or mobile banking app and go to Customer Service / Self Service. Look for debit card activation. If you do not want to use Online Banking or Mobile Banking, you can activate your debit card when your PIN arrives. Once you have your PIN, a deposit or withdrawal at any ATM and you should be prompted to activate your card.

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Conclusion

There is no need to worry about using your HSBC VISA card online because HSBC has you well-protected not only with Verified by VISA but even with an OTP. That’s multi-level security for your safe online purchases.

Did you have any problems with your Verified by VISA facility? I hope my article helps you resolve it. If you have other concerns, leave me a note below.

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